FAQ Help Center
Our team works with RFID and NFC products every day.
Ask us anything about chips, readers, printing or encoding.
Warranty Program
What does your warranty cover?
Warranty terms are agreed per order and stated in the quotation, because they depend on the product, the chip and the application. Standard products are supplied with samples first so that you can confirm fit and performance before the order; if a delivered batch does not match the agreed specification, we replace or credit it under the terms of that order.
How do I file a warranty claim?
Email info@proudtek.com or message us on WhatsApp with the order reference, the product, the quantity affected and photos or a description of the fault. We confirm the next step, which is normally a return of samples for inspection followed by replacement or credit as agreed in the order.
How about the return policy?
If the product has quality problem, we will tell client to return the goods.
Does Free Shipping Include Returns As Well?
Yes, for the return product which quality problem, it will be free shipping.
Can’t find an answer?
Feel free to call us, send instant message by whatsapp, skype, wechat, QQ, etc. Or send us inquiry.
Your inquiry is a request to discuss specifications and terms. We will confirm the applicable setup fee, order quantity, shipping arrangements and schedule for your requirements.
Prefer email? info@proudtek.com. Include the product, quantity and application.
Sample & order
Can I have a sample order?
Yes. Standard product samples are free. A setup fee applies to customized product samples. Tell us the product and any printing, encoding or other customization requirements so we can confirm the sample arrangement.
How long can I expect to get the sample?
Sample availability and timing depend on the product and any customization. Send the product, sample requirements and delivery country so we can confirm the dispatch plan and shipping arrangements.
Can I buy small quantity to check the product quality?
Yes, we welcome customer to place test order before mass production.
Do you have any MOQ limit?
Please send the product, customization requirements and estimated quantity. We will confirm the applicable order quantity for your request.
What about the lead time for mass production?
Standard products generally have a lead time of 2–3 weeks. Schedules for larger quantities are confirmed individually. Include your product, quantity and target date so we can confirm the schedule for your order.
Can we get support if we have our own market position?
Please inform us your detailed mind on your market demand, we will discuss and propose helpful suggestion for you, to find the best solution for you.
What product can you provide?
RFID cards, RFID keyfob, RFID wristband, RFID tag, RFID label, RFID readers, various RFID regular or customized RFID related product.
If I want to print our logo or some text, what should we do?
Brand: OEM and ODM are available, and we can printing the LOGO, that the customers required.
Design: Client’s artwork / our professional designer design free.
Artwork: AI, Corel Draw, Photoshop, CAD.
Do you accept Drop shipping?
Yes, we can offer this service.
Can you customize products according to our design?
Yes, sure. Besides OEM service, we also offer ODM service.
When can I get the price?
We quote within one business day after receiving your inquiry with the product, quantity and requirements. If you are very urgent to get the price, please call us or tell us in your email so that we will regard your inquiry priority.
Shipping & Recent Orders
How do you ship the goods? And how long the goods will arrive to my address?
Shipping method, cost and transit time depend on the destination and shipment. Send your delivery country and target date so we can confirm suitable arrangements and expected arrival timing. The general 2–3 week lead time for standard products is not a confirmed arrival date.
Is there cheap shipping cost to import to our country?
Proud Tek would utilize our logistic experience to recommend you courier, air cargo, seaway, and railway shipping according to detailed order and customer requirement.
What are business days?
Our office work from Monday to Friday, 9:00am to 6:00pm, Beijing time.
How do I know my package has shipped?
We will give you tracking NO., flight number, and waybill once the goods are shipped out.